Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS...
Which countries do you ship to?
We ship to Andorra, Austria, Australia, Belgium, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Malaysia, Malta, Monaco, Netherlands, Norway, Oman, Poland, Portugal, Romania, San Marino, Serbia, Singapore, Slovakia, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, UK, USA.
How much does shipping cost?
Delivery within the UK mainland is free, £9.95 for non-mainland orders.
Delivery to Europe is free for orders over £250 or £12.95 for orders under that amount.
Delivery to USA, Canada, Australia and Rest of World is free for orders over £250 or £14.95 for orders under that amount.
How long will delivery take?
Please allow 3-6 working days for the UK and 7-12 working days for international deliveries (excluding weekends). There might be slight delays by our shipment partners due to Covid or Brexit.
Please refer to our official Delivery & Returns page HERE.
What payment methods do you take?
Shopify Payments (Visa /Mastercard /Amex/Maestro/Apple Pay/Google Pay)
PayPal Express Checkout.
How will I know when my purchase has been sent?
You will receive a confirmation email once the order has been received on the website - and also once your purchase has been dispatched.
How can I get a discount?
Please join our mailing list HERE to enjoy 10% off your first order.
If I’m not sure of what size to choose, what can I do?
Cat Turner London dresses are made in a relaxed chic style, with silhouettes that adapt to fluctuations in size and body shape. The sizing is realistic but generous and so, if you are between sizes, we recommend you select the smaller size.
Please refer to our Size & FIT Guide HERE.
How easy to care for are your dresses? / Are your dresses machine washable?
Our Tencel dresses we recommend you wash by hand in cool water.
None of our dresses have to be dry cleaned.
Please follow the exact instructions given on the care label of your garment.
Further information can be found on our official Care Instructions page HERE.