FREE UK DELIVERY & RETURNS

Delivery & Returns

Navy Blue Summer Maxi Dress - Cat Turner

DELIVERY TO THE UK

Free delivery to mainland UK.

Delivery to Northern Island, Channel Islands and the Isle of Man: £12.

Please allow 3-5 working days for delivery (excludes weekends).

Deliveries will be made Mondays to Fridays between 9am and 5pm, excluding weekends and public holidays.

Deliveries will need to be signed for and so cannot be to PO boxes, Amazon lockers or Packstations.

DELIVERY TO EUROPE, USA, AUSTRALIA AND REST OF WORLD

Europe delivery: £12

USA, Australia and Rest Of World delivery: £15 

Please allow 7-12 working days for international delivery (excludes weekends).

European, USA, Australia and Rest of World orders may be subject to import duties and taxes which are the customer’s responsibility to pay. 

Occasionally due to situations beyond our control, with third-party courier services, some orders may take longer.

Deliveries will be made with the help of our partners including Royal Mail, DHL and Fedex.

Please note:
- Deliveries will be made Mondays to Fridays between 9am and 5pm, excluding weekends and public holidays.
- Deliveries will need to be signed for and so unfortunately we cannot deliver to PO boxes, Amazon lockers or Packstations.

 

UK RETURNS

We offer a free 14-day return policy for our mainland UK customers.

(This excludes Northern lsland, Channel islands and Isle of Man). 

The pieces must be returned unused, unwashed, with their original tags attached, in their original packaging and with the right documentation - as outlined below.

Please:

  • Ensure that you are not wearing any deodorant, fragrance or product that might leave a mark or scent on trying on the clothes. 

  • Return the unwanted items within 14 days of receipt.

  • Fully complete and enclose the Returns Form and affix the prepaid Royal Mail returns label (found inside your order with the returns form) to the front of the parcel . If you cannot find this, contact us at info@catturnerlondon.com.
  • Obtain proof of postage with a reference / tracking number from the Post Office. It is your responsibility to ensure that the items reach us in the right condition and we regret that we cannot issue a refund on goods that do not arrive.

  • Once we have received the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days, and let you know by email.

  • We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation).

Non-returnable items:
* Gift cards

* Customised items

 

INTERNATIONAL RETURNS

We offer a 28-day return policy to our international customers. It is your responsibility to ensure that the goods are returned to us in perfect condition and with all labels and tags in place, in order to get a refund. Any charges to do this are your responsibility.

The pieces must be returned unused, unwashed, with their original tags attached, in their original packaging and with the right documentation - as outlined below.

Please:

  • Ensure that you are not wearing any deodorant, fragrance or product that might leave a mark or scent on trying on the clothes. 

  • Return the unwanted items within 28 days of receipt.

  • Fully complete and enclose the Returns Form (found inside your order) within the parcel. If you cannot find this, contact us at info@catturnerlondon.com.
  • It is your responsibility to ensure that the items reach us in the right condition and we regret that we cannot issue a refund on goods that do not arrive. We recommend that you use a secure means of delivery with a reputable carrier that has insurance and that you keep their proof of postage and tracking receipt until you have received the credit for the returned item. 

  • We are afraid that any taxes or duties associated with your return will be at your cost.

  • Once we have received the goods back, we will refund the cost of the dress to you within 14 calendar days, and let you know by email. Our apologies but, as a small business, we are unable to refund you the cost of postage (unless the dress was faulty or the wrong item was sent to you).

  • We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation).

Non-returnable items:
* Gift cards

* Customised items

 

Late or missing refunds (if applicable)

Card refunds may take up to 10 business days for your bank to complete.
If you haven’t received a refund yet, please first double check your bank account again.
We then suggest you contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@catturnerlondon.com.